Last updated: May 27, 2025
Thank you for shopping at Dukanwala via our website or app.
If you're not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
You may cancel your order within 7 days of receiving the goods. To cancel:
Refunds will be processed within 14 days of receiving the returned items, using your original payment method.
To be eligible for a return:
Non-returnable items include:
Sale items are not eligible for refunds unless required by law.
Returns should be handed over to our delivery personnel. You are responsible for return shipping and any associated risks. We recommend using a trackable and insured shipping method.
We cannot process a refund without receiving the returned goods or valid proof of return.
If your item was marked as a gift, you'll receive store credit after the return is processed. If not, the refund will be issued to the original purchaser.
